Depot FAQ
What downlink antenna size is generally recommended?
Basically, the bigger the better. Our experience indicates 3.7 meter (12 feet) antennas of solid reflector material generally give the minimum performance required for reliable reception. The 3.7 meter will provide the necessary gain and a narrower "beamwidth" for better sidelobe rejection of adjacent satellite interference. Also, better rejection to terrestrial interference will be provided. Downlink footprint locations, particular satellite performance, type of transmission, and many other variables also enter into the equation when sizing downlink antennas.
What if my dish is several years old?
The physical condition of the antenna is also paramount to achieving the necessary performance. Antennas should be checked annually to verify conformance with manufacturer's specifications. Buying an antenna and forgetting about it will only lead to problems down the road. Antennas, like all other equipment at the station, go through wear and tear. Antennas must be checked to insure optimal performance.
Can the station (uplink) get a check as to the status of their carrier(s)?
Yes; they can contact the NPR NOC (Network Operations Center). The NOC is available 24 hours a day, 7 days a week. They have the ability to check the power and bandwidth of your carrier(s), and in most cases the ability (equipment) to decode your signal. The NOC is a vital source to uplink providers in helping maintain the "health" of their network. The NOC can be contacted at 800.433.1283.
Who does the station call to assist with equipment problems identified in the network?
Each station can contact the NPR Satellite Equipment Maintenance and Repair Depot. The Depot will work with the station to identify equipment problems, and if necessary, will issue an equipment RMA# for repair. The Depot can be contacted at 202.513.2650. | 
