PRSS Implements New Emergency Messaging SystemTo Ensure Communications During Emergency
Red Alert System Can Notify Stations Through Email, Text, Phone January 26, 2010 – Washington, D.C. – The Public Radio Satellite System® (PRSS) is implementing an emergency messaging system to communicate with stations and program producers in the event the PRSS Network Operations Center (NOC) in Washington becomes inoperable due to a major system failure.
The new messaging system, which uses AMTELCO’s Red Alert, will provide an alternative way for the PRSS to communicate even if the NOC’s internal systems or Internet access becomes unavailable. Red Alert will allow the PRSS to communicate with stations and producers via email, text message, and automated telephone call.
“The PRSS Disaster Recovery Readiness plan can only be effective if we’re able to establish and maintain communications with our stations and producers, and I believe the Red Alert messaging system is an effective tool to keep us all connected,” said NPR Distribution Vice President Pete Loewenstein.
“The Red Alert messaging tool was created to ensure mission-critical communications could continue in the event of an emergency, and we are thrilled to provide this service to the PRSS,” said AMTELCO President Tom Curtin.
Red Alert will be used primarily by PRSS Operations and Engineering teams in Washington as well as staff at the PRSS’ Backup Network Operations Center in St. Paul, MN.
* * * About the PRSS The Public Radio Satellite System® (PRSS) is the distribution network through which thousands of hours of news, music, and specialized audience programming are delivered every year to public radio stations throughout the United States. Managed by NPR Distribution, the PRSS is a unique, cooperative enterprise. Each participating station is a stakeholder in the collective assets of, and services provided by, the satellite system. Interconnected stations own their own downlink and uplink equipment. The satellite transponder capacity, as well as the national operating system equipment located in Washington, are owned by the Public Radio Satellite Interconnection System Charitable Trust.
About AMTELCO AMTELCO is a leading provider of sophisticated call center and communication application solutions. With a strong background in the telephone answering service industry, AMTELCO's primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance. For more information on the RED ALERT Emergency Notification System please visit www.redalertsystem.com. For more information on AMTELCO please visit www.amtelco.com. For more information on AMTELCO’s 1Call Healthcare Division please visit www.1call.com.
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