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ContentDepot FAQ for Producers

Questions that Stations Might Ask about the ContentDepot®

A station did not receive your file-based program, although they subscribed. What happened?

If the station subscribed to your program after the episode's air window began, they did not receive the "push" delivery at the beginning of the air window. They will need to download the files manually.

When can stations begin downloading your program?

If you meet the upload deadlines described under "Questions about Creating Station-friendly Programs," the files become available for stations to download manually on the following schedule:

For a daily program or one-time special: 4 hours before the air window opens

For a weekly program: 11 hours before the air window opens

For a monthly program: 14 hours before the air window opens.

These times correspond to your upload deadlines. However, files will be automatically delivered ("pushed") to subscribed stations so they are positioned for air approximately two hours before the start time of your air window.